What happens at the end of your tenancy?
Before you leave?
- Let us know when you intend to leave - you must pay the rent until the last day of your fixed period and this can't be done using the deposit.
- Plan to leave the house as you found it. Work out with your housemates who will be doing what and make sure you do your share. We accept normal wear and tear for the period of your occupation in the house but please note that damage, breakages and/or cleaning will result in claims for deductions from your deposit. See what we expect from an end of tenancy clean here.
- Clear all rubbish from the house and garden and take all personal belongings with you when you leave. There will be a charge for removal of items if you fail to remove them yourself, if you leave the bins overflowing or put rubbish in the wrong bins - it is us who has to sort these problems and diving into a bin is not a pleasant task!
- Ensure you and your fellow housemates are up to date with any bills due on the property. As Landlords we see neither the bills nor the payment of them, it is far easier to pay these whilst you are all in contact, rather than to receive regular reminders from the utility providers once you have moved out.
On the day you leave
- Leave the house secure – lock all doors and windows. Leave the window keys (if fitted) in the windows and lock your room keys in your room. If there's no-one around then use your front door key to lock the front door and then post it back through the letterbox. If your housemates are there then please lock your key in your room and ask them to let you out.
What to expect after you leave
Checkout Inspection: We do not normally perform an inspection until after you’ve left, but we do aim to come in within a couple of days of your leaving. We’ll then let you know pretty quickly whether or not we propose to retain any of your deposit to cover additional cleaning, rubbish removals or repairs.
Your feedback: We would really value your feedback about the quality of the accommodation and the service we provide as Landlords. Positive feedback about things we have done well, the cleanliness of the house on check-in, for example, or the service we provided as Landlords. Constructive feedback about anything we could do better to improve customer service, your experience as a tenant or any issues or niggles regarding the house. Please email us at [email protected] or add a comment to out facebook page, https://www.facebook.com/EarlsdonProperties
Your deposit will be held with either the DPS (Deposit Protection Service) or My Deposits:
Deposits held with the DPS:
In this case we do not hold the deposit as it is lodged with the DPS. Once we have inspected the accommodation and have received your keys then we will instruct the DPS to return your deposit to you, less any retentions that we are proposing. We will send you an email reconfirming how to log-on to the DPS (they will already have told you this when we lodged the deposit with them) and, assuming that you agree with any proposed retentions then you simply log-on, enter your bank details, and you will receive the refund within a few days.
Please note that we do not forward the refund to you, it will be repaid directly by the DPS. If you don't agree with any proposed retentions then please contact us in the first instance so that we can discuss it with you. If we can't agree then the DPS has an arbitration process that we can go follow.
Your feedback: We would really value your feedback about the quality of the accommodation and the service we provide as Landlords. Positive feedback about things we have done well, the cleanliness of the house on check-in, for example, or the service we provided as Landlords. Constructive feedback about anything we could do better to improve customer service, your experience as a tenant or any issues or niggles regarding the house. Please email us at [email protected] or add a comment to out facebook page, https://www.facebook.com/EarlsdonProperties
Your deposit will be held with either the DPS (Deposit Protection Service) or My Deposits:
Deposits held with the DPS:
In this case we do not hold the deposit as it is lodged with the DPS. Once we have inspected the accommodation and have received your keys then we will instruct the DPS to return your deposit to you, less any retentions that we are proposing. We will send you an email reconfirming how to log-on to the DPS (they will already have told you this when we lodged the deposit with them) and, assuming that you agree with any proposed retentions then you simply log-on, enter your bank details, and you will receive the refund within a few days.
Please note that we do not forward the refund to you, it will be repaid directly by the DPS. If you don't agree with any proposed retentions then please contact us in the first instance so that we can discuss it with you. If we can't agree then the DPS has an arbitration process that we can go follow.