IT'S TIME TO MOVE OUT - EVERYTHING YOU NEED TO KNOW ABOUT CHECK OUT

How should we clean up at the end of the tenancy?

To clean your room:
Carefully remove any posters or other decoration, including any blu-tac or other fixings and then
Vacuum:

• inside each drawer and cupboard,
• the carpet, including under the bed and around each edge,
• the tops of the skirting boards

Wipe, with a damp cloth:

• inside each drawer and cupboard,
• window cills
• desk top
• shelves
• wastepaper bin

Remove all rubbish!

You do not need to clean the windows, nets or curtains, the top of the wardrobe, or the lampshade.

To clean the bathroom:
  Using a proprietary cleaner, and a SOFT CLOTH (not a scratchy one - these can cause damage to the shower board) clean:

• The bath OR shower, including the taps, and the surface area around the taps, the side panel, the shower attachment and any tiles around the bath. Please only use a soft cloth to prevent damage!
  

• The washbasin, including the taps, the pedestal, the  surface area around the taps, and any tiled splashback

• The toilet, including the pan, the seat (top and underside), the lid, the pedestal. the cistern  and the handle

• The mirror
• The floor, paying particular attention to the area around and behind the toilet and the washbasin
• Skirting boards
• The shelves, towel rail, toilet roll holder, etc.
  

To clean the hall, stairs and landing

• Vacuum the carpet, around all edges, and the tops of the skirting boards
• Dust, then wipe the banisters with a damp cloth
• Wash the hall floor, paying particular attention to any scuff marks.
  
  

To clean the lounge
Vacuum:

• the carpet, including under the furniture and around all edges
• The tops of the skirting boards
• the furniture, using the upholstery brush supplied with the vacuum cleaner
  

Dust, then wipe, with a damp cloth:

• window cills
  

Remove all rubbish!

To clean the kitchen

• Clean all work tops, inside the cupboards and drawers, window cills and tiled splashbacks , sink, draining board and taps
• Clean out the swing bin and the covering lid
• Wash the floor and remove any scuff marks (do not scratch the surface of the vinyl)
  
• Cooker: the top, grill compartment and the oven, the grill pan and oven pan must all be left clean
• Fridge/freezer: must be cleaned inside and out – do not use any abrasive cleaning products on this, best product to use is bicarbonate of soda ( found on the baking goods shelf in your local supermarket) use 1 tablespoon to 1 gall (8 pints) water.
• Washing machine: this must be wiped out, especially around, and in the rubber seal and the wash powder drawer must be left clean

The Garden
Please leave it as you found it. If you have had a barbecue then please clear away any remaining coals, bricks etc. and remove any rubbish

What happens on the day I leave?

Before the day:

• Plan to leave the house as clean as you found it.  Work out with your housemates who will be doing what and make sure you do your share.  We accept normal wear and tear for the period of your occupation but please note that damage, breakages and/or cleaning will result in claims for deductions from your deposit.

• Leave no rubbish in the house or garden, and ensure you take with you all personal effects and anything you may have collected during the year.  There will be a charge for removal of items if you fail to remove them yourself.

When you leave

• Leave the house secure – lock all doors and windows.  If there's no-one around then use your front door key to lock the front door and then post it back through the letterbox. If your housemates are there then leave your keys in your room and ask them to let you out.      
  
  

Checkout Inspection
We do not normally perform an inspection until after you’ve left, but we do aim to come in within a couple of days of your leaving.  We’ll then let you know pretty quickly whether or not we propose to retain any of your deposit to cover additional cleaning, rubbish removals or repairs.

Your feedback
We would really value your feedback about the quality of the accommodation and the service we provide as Landlords.  Positive feedback about things we have done well, the cleanliness of the house on check-in, for example, or the service we provided as Landlords. Constructive feedback about anything we could do better to improve customer service, your experience as a tenant or any issues or niggles regarding the house. Please email us at EarlsdonStudentHomes@gmail.com or add a comment to out facebook page,

https://www.facebook.com/EarlsdonProperties

Return of my deposit

Your deposit will be held with either the DPS (Deposit Protection Service) or My Deposits:

Deposits held with the DPS:
In this case we do not hold the deposit as it is lodged with the DPS. Once we have inspected the accommodation and have received your keys then we will instruct the DPS to return your deposit to you, less any retentions that we are proposing. We will send you an email reconfirming how to log-on to the DPS (they will already have told you this when we lodged the deposit with them) and, assuming that you agree with any proposed retentions then you simply log-on, enter your bank details, and you will receive the refund within a few days. 

Please note that we do not forward the refund to you, it will be repaid directly by the DPS.

If you don't agree with any proposed retentions then please contact us in the first instance so that we can discuss it with you. If we can't agree then the DPS has an arbitration process that we can go follow.